FAQ

❓ **Frequently Asked Questions**

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Q: How long does shipping take?
A: Orders are usually processed within 3–10 business days. Delivery times vary depending on your location.

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Q: Do you offer gift notes or personalization?
A: Yes! We offer custom printed notes for free. Just leave your message at checkout and we’ll include it in your order using a cute mini label.

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Q:Where are your products made and shipped from?

A: All items are handmade in our studio in Guangzhou, China, and shipped worldwide with international tracking.

Our studio is UK-registered and verified by Shopify —ensuring safe payments and reliable global delivery.

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Q: Do I need to pay customs fees or taxes?
A: Some countries may apply import duties. Buyers are responsible for any applicable taxes. We recommend checking with your local customs office if you're unsure.

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Q: My order arrived damaged — what should I do?
A: Please contact us within 7 days of delivery with photos. We'll be happy to replace or refund items that arrive broken or incorrect.

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💛 Still need help? Reach us anytime via our email: hello@mogutoo.com