Refund policy

Returns & Refunds

We want you to feel at ease when shopping with us. If there’s a problem with your order, we’re here to help.

We accept returns in the following cases:

• Item arrived damaged or defective.
• You received the wrong item.

Return conditions:

• Contact us within 7 days of delivery.
• Item must be unused and in original condition.
• Return shipping cost is paid by the customer unless the item was damaged or incorrect.

We do not accept returns for:

• Customized or personalized items.
• Sale items or digital downloads.
• Change of mind.

Refunds:

Once we receive and inspect the returned item, we’ll issue a refund to your original payment method within 7 business days.

To request a return or refund, please email us at hello@mogutoo.com with your order number and photos (if applicable).