Return & Refund Policy
Return & Refund Policy
At Mogutoo, we want every package to bring joy and comfort.
If there are any issues with your order, we will do our best to assist you.
Returns (Non-custom items)
- We accept returns within 30 days of delivery.
- To be eligible, the item must be unused, in its original condition, and in the original packaging.
- Customers are responsible for return shipping costs, unless the item is defective or damaged.
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Custom & Personalized Items
- Because each piece is handmade and made to order, custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
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Refunds & Replacements
- If your item arrives damaged, broken, or incorrect, please contact us within 7 days of receiving the package.
- To process a replacement or refund, please provide clear photos of the item and packaging.
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To be eligible for a refund or replacement, please:
- Provide clear photos of the item and packaging
- Describe the issue
- Include your order number
We will respond within 3 business days to help resolve your request.
đź“© For return or refund inquiries, please email us at hello@mogutoo.com.
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