Shipping Policy
Processing Time
Most of our pieces are made to order.
Each flower is carefully preserved and crafted by hand, which takes a little extra time and attention.
Please allow the following processing time depending on the item size:
- 🌿 Small pieces (e.g. keychains, magnets): 3–5 business days
- 🌸 Medium pieces (e.g. frames): 5–8 business days
- 🌷 Large pieces (e.g. lights): 8–12 business days
Exact processing time for each item is noted on the product page.
Every order is handmade and packed with care before shipping.
Shipping Origin
All items are handmade in our studio in Guangzhou, China,and shipped worldwide with international tracking.
Our studio is UK-registered and verified by Shopify —ensuring safe payments and reliable global delivery.
Estimated Delivery Times
- United States: 5–10 business days
- United Kingdom: 3–8 business days
- Europe: 3–8 business days
- Canada & Australia: 5–10 business days
- Asia: 3–8 business days
Note: Delays may occur due to customs, holidays, or weather.
Tracking Your Order
Once shipped, you’ll receive a tracking number via email.
Shipping Fees
- Orders over $49 USD: Free Shipping
- Orders below $49 USD: $8 flat rate
Contact Us
If you have any questions, feel free to contact us: hello@mogutoo.com